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FAQ
Shipping
What is the shipping cost for my order, and when will my order be sent out?
Please visit the Shipping & Return page for further information regarding shipping costs and delivery inquires.
Do you ship to my country?
CESAR EQUIPMENT currently ship to Scandinavia and the European Union. We are planning on adding more destinations in coming months and stay tuned by following us on Instagram and newsletters.
How can I track my shipment?
Orders placed outside of Sweden will be shipped with UPS Standard Home delivery. Once your parcel has been shipped you will receive the UPS tracking number by email. For Swedish customer the order is sent with DHL Freight and will be delivered to your closest service point.
Payment
What are your accepted payment methods?
CESAR EQUIPMENT accepts payments with VISA, Mastercard, PayPal and Klarna.
Do I have to pay international taxes and duties?
Please visit the Shipping & Return page for further information regarding taxes and duties.
Products
The style, colour or product I am looking for is not available.
The products and sizes displayed on our web store reflects what we currently have in stock. If you wish to get an update on when new products drops or when we restock products, please follow us by newsletter or reach out to
clientservices@cesarequipment.com
I need help with sizing.
You can find sizing charts with all measurements for our products on the product page. In the detail description you will also find the fit of the product. If you need further information in regard to size and fit, please reach out to clientservices@cesarequipment.com
Where are your products produced?
You can find information about where we produce our products in the description at the product page.
Orders
Can I make any changes to my order?
The processing of your order starts as soon as your order is placed. With a limited timeframe for us to cancel or amend it. If you would like to change your order, please contact our customer support as soon as possible clientservices@cesarequipment.com
I did not receive my order confirmation.
As soon as your order is placed, an order confirmation is sent to the email address you entered in the checkout. If it is missing, please make sure you have provided the correct email address and check your email spam folder. If it is still missing, there might be a typo in the email address on your order. Please contact us at clientservices@cesarequipment.com and we will sort it out for you.
When do I receive my order?
Please visit the Shipping & Return page for further information regarding delivery and when your is expected to be received.
My tracking link does not work?
Note that it can take DHL up to 24 hours to update the tracking link. If your link is not updated after 24 hours, please reach out to clientservices@cesarequipment.com
Returns
What is your return policy?
During 14 days from the delivery of your package you may request to return your order. We offer free returns, and a pre printed return label is provided with your shipment. If you have lost your return label please contact us at clientservices@cesarequipment.com and request for a return label.
Does CESAR EQUIPMENT provide a return label for my order?
Yes, we provide a return label with your shipment and we cover the costs for your return.
How do I send my order back for a refund
Please use the original parcel and add the pre printed return label.
Returns should be sent to the following address:
CESAR EQUIPMENT WEB RETURNS
c/o KORALLEN AB
ÅLANDSGATAN 10
50441 BORÅS
SWEDEN
Can I exchange items on my received order
Unfortunately, we are unable to offer exchanges. If you would like to change to a different size or item, a new order must be placed.
When will I receive my refund?
Please note returns can take up to 10 business days to process from arrival of your package to our warehouse
My product has a defect.
In case of a product defect, please make a claim by contacting our customer support at clientservices@cesarequipment.com
I paid with Klarna invoice, how do I make a return?
If you paid with Klarna invoice and want to make a return, make sure to pause your invoice through my.klarna.com so that the invoice does not expire before we receive your return. If you fail to pause your invoice before the invoice expires you may be subject to delay fees from Klarna. Please contact Klarna for further questions regarding your invoice.